Refund policy

Return & Refund Policy

At HOMENSIA, every product is curated with care to bring utility, style, and comfort to your everyday life. If something isn't quite right with your purchase, we’re here to help make it right.

1. 7-Day Return & Exchange Window

We offer a 7-day return or replacement policy for eligible items from the date of delivery.

To be eligible for a return or exchange, your item must be:

Unused, unwashed, and in its original, mint condition.
In the original packaging with all brand tags, labels, and instruction manuals intact.
Free from any signs of wear, assembly, or installation (for appliances or fixtures).

2. Non-Returnable & Non-Refundable Items

To maintain high hygiene and safety standards, certain items are not eligible for return or exchange once opened or used:

Soft Furnishings & Bedding (e.g., pillow covers, sheets, cushions) if unpacked or used, due to hygiene reasons.
Items marked as Final Sale or Clearance.
Gift cards.

3. Damaged, Defective, or Incorrect Products

We take extra care in packaging your orders, but in the rare event that your product arrives damaged, defective, or incorrect:

Notify Us Within 48 Hours: Please email us at support@homensia.in or WhatsApp us at +91 9990878191 within 48 hours of delivery.
Provide Proof: Include clear photos/videos of the damaged or incorrect item, along with the outer packaging box and shipping label.
Resolution: Once verified, we will arrange a free reverse pickup and dispatch a replacement at zero additional cost. If a replacement is unavailable, a full refund will be processed.

4. Return Process

Initiate Request: Email our team at support@homensia.in with your Order ID and reason for return.
Reverse Pickup: Once approved, we will arrange a reverse pickup from your delivery address. Please keep the item packaged securely with all original accessories and boxes.
Inspection: Once the item reaches our warehouse, it will undergo a quick quality check (QC).

5. Refunds

Prepaid Orders: Once your return passes inspection, the refund will be processed back to your original payment method (Credit/Debit Card, Net Banking, UPI) within 5–7 business days.
Cash on Delivery (COD) Orders: Refunds for COD orders will be issued as Store Credit / Gift Card or transferred directly to your bank account via a secure payout link provided by our customer support team.
Shipping Charges: Standard shipping fees incurred at checkout (if any) are non-refundable unless the return is due to a damaged or incorrect shipment sent by us.