Shipping policy

Shipping & Delivery Policy

At Homensia, we strive to deliver your home utilities swiftly and safely. Every order is carefully inspected and securely packaged to ensure it reaches your doorstep in pristine condition.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.
You will receive a notification with a tracking link once your order has dispatched.

2. Shipping Rates & Delivery Timelines

We offer nationwide delivery across India. Shipping times and charges are calculated as follows:

Prepaid Orders: Free shipping on orders above INR 999
Standard Delivery Timeline:
- Metro Cities: 2 to 4 business days.
- Rest of India: 4 to 7 business days.

Please note that delivery timelines are estimates and may occasionally be impacted by courier delays, local holidays, or unforeseen weather events.

3. Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes across India.
A nominal COD handling fee of ₹50 may apply at checkout.
To ensure smooth delivery, our courier partners will attempt delivery up to 3 times. Please ensure a valid phone number is provided at checkout for delivery coordination.

4. Order Tracking

Once your package is dispatched, you will receive an email and/or SMS containing your tracking number and a link to trace your shipment in real time.

You can also track your shipment directly on our store via our Track Your Order page or by reaching out to our support team.

5. Damaged or Missing Shipments

We take utmost care in packaging your products, but in the rare event that your package arrives damaged or tampered with:

Please do not accept a package that is visibly damaged, open, or broken.
If you receive a damaged product, please record a quick unboxing video and send it along with photos of the damaged item to support@homensia.in within 48 hours of delivery.
We will immediately inspect the issue and dispatch a free replacement or initiate a refund as per our Return and Refund Policy.

6. Incorrect Address / Undelivered Packages

Please double-check your delivery address and contact details before placing an order. Homensia will not be responsible for delayed or failed deliveries resulting from incorrect or incomplete address details provided during checkout.

If a package is returned to us due to an incorrect address, reshipping charges may apply.